English
Effective from: 1 October 2026
1. The short version
- All bookings are final.
- No cancellations. No refunds. Once your booking is confirmed, that is it.
- The 3.2% + RM1 transaction fee is never refundable.
Please be sure of your dates before you pay.
2. No cancellations and no refunds
Once a booking is confirmed, it cannot be cancelled and we do not give refunds.
3. Transferring your booking
You may transfer your booking to another person.
4. Changing dates
Because bookings are final, we do not offer changes of dates.
5. Fees
A transaction fee of 3.2% + RM1 applies to every payment. It is shown at checkout before you pay. The transaction fee is non-refundable in all circumstances.
A compulsory trash handling fee is added at checkout and shown before you pay.
6. Questions
Please ask before you book.
WhatsApp / phone: +60 11-6179 6396
Email: booking@derualamcampsites.com
Bahasa Malaysia: Polisi Tempahan & Bayaran Balik
Berkuat kuasa mulai: 1 Oktober 2026
1. Ringkasnya
- Semua tempahan adalah muktamad.
- Tiada pembatalan. Tiada bayaran balik.
- Yuran transaksi 3.2% + RM1 tidak akan dikembalikan.
Sila pastikan tarikh anda betul sebelum membayar.
2. Tiada pembatalan dan tiada bayaran balik
Setelah tempahan disahkan, ia tidak boleh dibatalkan dan kami tidak memberi bayaran balik.
Ini terpakai jika anda membatalkan, berubah fikiran, atau tidak dapat hadir.
3. Memindahkan tempahan anda
Anda dibenarkan memindahkan tempahan anda kepada orang lain.
4. Menukar tarikh
Kami tidak membenarkan penukaran tarikh.
5. Yuran
Yuran transaksi sebanyak 3.2% + RM1 dikenakan ke atas setiap pembayaran. Yuran ini dipaparkan semasa pembayaran (checkout) sebelum anda membayar. Yuran transaksi tidak boleh dikembalikan..
Yuran pengendalian sampah akan ditambah semasa pembayaran (checkout) dan dipaparkan sebelum anda membayar.
6. Pertanyaan
Sila bertanya sebelum menempah.
WhatsApp sahaja: +60 11-6179 6396
E-mel: booking@derualamcampsites.com